Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Grafton (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in West Virginia. You will greet clients, manage check-ins, schedule appointments, and support daily operations alongside tax professionals.

This in-person role offers a path into tax preparation or office leadership with a focus on client service, organization, and confidentiality. Availability for evenings and weekends during tax season is required.

Qualifications

• Fast-paced, client-centric environment experience.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Attention to detail with organized follow-through.
• Comfort with basic computer programs and scheduling tools, including Office and Teams.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients to tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, professional office environment.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Tech literacy

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in West Virginia. You will greet clients, manage check-ins, schedule appointments, and support daily operations alongside tax professionals.

This in-person role offers a path into tax preparation or office leadership with a focus on client service, organization, and confidentiality. Availability for evenings and weekends during tax season is required.