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Operations Training Manager, Front Office
Job summary
A well-respected hospitality management firm seeks an experienced Front Desk Trainer with at least 3 years of leadership experience to design and deliver training programs across hotels nationwide. Key responsibilities include auditing front office interactions, acting as a brand ambassador, and utilizing guest feedback for program enhancement. This role requires 100% travel availability and proficiency in Microsoft Office. The company values candidate privacy and offers robust benefits, including competitive salary and opportunities for career advancement.
Benefits
Qualifications
- 3 years of front desk and leadership experience required.
- Proficiency in Microsoft Office for training development necessary.
- Experience with Hilton and Marriott brands is preferred.
Responsibilities
- Design and deliver hands-on training to Front Desk teams.
- Act as a brand ambassador for company values.
- Audit front office interactions and coaching.
- Enhance training programs using guest feedback.
- Onboard and develop new front desk associates.
Skills
Employer Industry: Hospitality Management
- Salary up to $90,000
- Opportunity for career advancement and growth within the organization, with 40% of management hires being internal promotions
- Comprehensive health coverage, including medical, dental, and vision insurance options
- Paid time off and vacation, along with exclusive travel discounts
- Flexible work environment with a focus on coaching and developing others
- Engage in community service and volunteer programs to make a positive impact
- Design and deliver hands‐on training to Front Desk teams, focusing on guest service and operational excellence
- Act as a brand ambassador, ensuring associates embody company values and guest experience standards
- Audit front office interactions and provide coaching to improve service and resolve guest concerns
- Utilize guest feedback and online reputation data to enhance training programs
- Collaborate with HR and department leaders to onboard and develop new front desk associates across properties
- 100% travel availability to provide face‑to‑face support to hotel teams across the country
- Minimum of 3 years of Front Desk and leadership experience
- Experience with Hilton and Marriott brands preferred
- Proficiency with Microsoft Office tools for training development and performance tracking
- A flexible, people‑first mindset with a passion for coaching and service excellence
- Experience in a leadership role within the hospitality industry
- Familiarity with training program development and implementation
- Strong communication and interpersonal skills
- Proven ability to adapt to changing circumstances and environments
- Commitment to embodying the core values of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.