Seasonal Client Experience Specialist - In-Office Reception

H&R Block, Inc.; Clendenin (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in West Virginia is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. This in-person role partners with tax professionals and includes scheduling and check-in responsibilities.

You will manage client intake, handle documents, and maintain a professional, confidential office environment. Availability for evenings and weekends during tax season is required to meet client needs.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake processes, including document scanning and organization.
• Maintain office cleanliness and organization for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Multitasking

Attention to detail

Communication skills

Customer service orientation

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in West Virginia is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. This in-person role partners with tax professionals and includes scheduling and check-in responsibilities.

You will manage client intake, handle documents, and maintain a professional, confidential office environment. Availability for evenings and weekends during tax season is required to meet client needs.