Scheduling & Support Specialist

Hopesglobalgetaways; City of Saratoga Springs (NY); À distance; USD 25 000 - 45 000; Temps partiel

Avantages offerts par ce poste

Flexible scheduling

Training provided

Travel discounts

Professional development

Performance incentives

Remote team environment

Résumé du poste

Hope’s Global Getaways is seeking a dependable Scheduling & Support Specialist to join our fully remote team. You will coordinate client plans, gather preferences, and research options, ensuring schedules and itineraries are accurately tracked.

Ideal candidates enjoy helping customers, can juggle multiple priorities, and are comfortable learning new systems. Training is provided, and opportunities for growth and travel-related benefits are included.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and time-management abilities.
• Professional and service-focused approach.
• Strong attention to detail and accuracy.
• Ability to manage multiple schedules, requests, and deadlines.
• Comfortable researching information and comparing available options.
• Willingness to learn digital systems, supplier platforms, and new processes.
• Dependable follow-through and ability to stay on top of pending items.
• Adaptable and resourceful when schedules or client needs change.
• Self-motivated and comfortable working independently.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying regions

Responsabilités

• Gather information about each client's preferred destinations, travel dates, budget, interests, and specific planning needs.
• Research accommodations, cruises, transportation, tours, excursions, activities, and other vacation-related services through approved resources.
• Coordinate selected arrangements and organize reservation details, confirmations, schedules, and itinerary information.
• Track upcoming deadlines and outstanding items while providing clients with updates, answering routine questions, and assisting with standard changes.
• Review information for accuracy, maintain organized client records, and continue learning about destinations, suppliers, and available services.

Connaissances

Communication

Organization

Attention to detail

Multi-tasking

Research skills

Independent worker

Time management

Adaptability

Self-motivation

Digital literacy

Basic computer skills

Customer service

Outils

CRM software

Digital systems

Supplier platforms

Description du poste

About the Role

We are seeking dependable, detail-oriented individuals to join our remote team as Scheduling & Support Specialist. In this position, you will help clients keep vacation plans organized by coordinating schedules, researching suitable options, and making sure important details and deadlines are clearly tracked.

This opportunity is ideal for individuals who enjoy helping customers, managing multiple priorities, and working with schedules and information. Previous travel-industry experience is not required. Training and continued educational resources are provided.

Key Responsibilities

• Gather information about each client's preferred destinations, travel dates, budget, interests, and specific planning needs.
• Research accommodations, cruises, transportation, tours, excursions, activities, and other vacation-related services through approved resources.
• Coordinate selected arrangements and organize reservation details, confirmations, schedules, and itinerary information.
• Track upcoming deadlines and outstanding items while providing clients with updates, answering routine questions, and assisting with standard changes.
• Review information for accuracy, maintain organized client records, and continue learning about destinations, suppliers, and available services.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen scheduling, organization, communication, and customer-service skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Excellent organization and time-management abilities
• Professional and service-focused approach
• Strong attention to detail and accuracy
• Ability to manage multiple schedules, requests, and deadlines
• Comfortable researching information and comparing available options
• Willingness to learn digital systems, supplier platforms, and new processes
• Dependable follow-through and ability to stay on top of pending items
• Adaptable and resourceful when schedules or client needs change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying regions