Remote Support Consultant

Hopesglobalgetaways; Ellicott City (MD); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training provided

Travel discounts

Professional development

Job summary

Hope’s Global Getaways is seeking Remote Support Consultants to join a fully remote team. You will help clients plan vacations by researching options, organizing requested services, and keeping details accurate and on schedule.

This role is beginner-friendly with onboarding and structured training. No prior travel experience is required, and you can work part-time or full-time from the United States. Join a supportive virtual team with ongoing education resources and travel discounts.

Qualifications

• Strong written and verbal communication skills.
• Professional and service-focused approach.
• Good organization and attention to detail.
• Ability to manage multiple client requests and responsibilities.
• Comfortable researching information and reviewing different options.
• Willingness to learn digital platforms, online tools, and supplier resources.
• Reliable follow-through and effective time-management skills.
• Adaptable and resourceful when client needs or priorities change.
• Self-motivated and comfortable working independently.
• Must be at least 18 years of age.
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying country.

Responsibilities

• Gather information about each client's destination preferences, travel dates, budget, interests, and special requests.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and other vacation services through approved resources.
• Support the coordination of selected arrangements and keep reservation details, confirmations, schedules, and itinerary information organized.
• Assist clients by answering routine questions, communicating updates, following up on pending items, and helping with standard changes or requests.
• Review information for accuracy, monitor important dates, maintain organized client records, and continue developing destination and supplier knowledge.

Skills

Communication skills

Independent work

Time management

Research skills

Attention to detail

Self-motivation

Learning agility

Reliability

Basic computer skills

Job description

About the Role

We are seeking dependable, service-oriented individuals to join our remote team as Remote Support Consultants. In this role, you will assist clients with vacation-related planning by researching suitable options, organizing requested services, and helping keep important details accurate and on schedule.

This opportunity is a good fit for individuals who enjoy helping others, working independently, solving routine issues, and managing information in a virtual environment. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

Key Responsibilities

• Gather information about each client's destination preferences, travel dates, budget, interests, and special requests.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and other vacation services through approved resources.
• Support the coordination of selected arrangements and keep reservation details, confirmations, schedules, and itinerary information organized.
• Assist clients by answering routine questions, communicating updates, following up on pending items, and helping with standard changes or requests.
• Review information for accuracy, monitor important dates, maintain organized client records, and continue developing destination and supplier knowledge.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and structured training
• No previous professional travel experience required
• Continued team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to build customer support, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional and service-focused approach
• Good organization and attention to detail
• Ability to manage multiple client requests and responsibilities
• Comfortable researching information and reviewing different options
• Willingness to learn digital platforms, online tools, and supplier resources
• Reliable follow-through and effective time-management skills
• Adaptable and resourceful when client needs or priorities change
• Self-motivated and comfortable working independently
• Basic computer proficiency and dependable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying country