Scheduling & Support Specialist

Hopesglobalgetaways; Port Saint Lucie (FL); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Mentorship and team support

Travel-related discounts

Job summary

Hope’s Global Getaways is seeking a Scheduling & Support Specialist to help clients coordinate reservations and manage scheduling requests in a fully remote role. You will communicate clearly, stay organized, and provide exceptional service throughout the planning process, while working independently with flexible scheduling.

This position emphasizes attention to detail, strong people skills, and the ability to navigate travel details.

Qualifications

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently and manage responsibilities remotely.
• Basic computer and internet proficiency.
• Reliable internet connection.
• Must be at least 18 years old.
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain.

Responsibilities

• Coordinate scheduling requests and assist with reservation arrangements
• Research available options and present solutions that align with client needs and preferences
• Review booking details to ensure accuracy and completeness
• Serve as a point of contact for client questions, updates, and general support
• Assist with schedule changes, modifications, and follow-up requests as needed
• Maintain organized records and documentation within company systems
• Communicate professionally through email, phone, and online messaging platforms
• Stay informed on company procedures and participate in training sessions and team meetings
• 100% remote opportunity
• Ongoing mentorship and team support
• Performance-based incentives and rewards
• Access to travel-related discounts and benefits
• Positive and collaborative team environment
• Opportunities for advancement and professional development

Skills

Customer service

Communication

Organizational skills

Multitasking

Remote work

Job description

About the job Scheduling & Support Specialist

Position Overview

We are currently looking for motivated and detail-focused individuals to join our team as Scheduling & Support Specialist. This remote opportunity centers on assisting clients with coordinating reservations, managing scheduling requests, and providing exceptional support throughout the planning process.

The ideal candidate enjoys organization, communication, and helping clients navigate important details while working independently in a flexible remote environment.

Responsibilities

• Coordinate scheduling requests and assist with reservation arrangements
• Research available options and present solutions that align with client needs and preferences
• Review booking details to ensure accuracy and completeness
• Serve as a point of contact for client questions, updates, and general support
• Assist with schedule changes, modifications, and follow-up requests as needed
• Maintain organized records and documentation within company systems
• Communicate professionally through email, phone, and online messaging platforms
• Stay informed on company procedures and participate in training sessions and team meetings
• 100% remote opportunity
• Ongoing mentorship and team support
• Performance-based incentives and rewards
• Access to travel-related discounts and benefits
• Positive and collaborative team environment
• Opportunities for advancement and professional development

Qualifications

• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Detail-oriented with a commitment to accuracy
• Ability to work independently and manage responsibilities remotely
• Basic computer and internet proficiency
• Reliable internet connection
• Must be at least 18 years old
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain

Preferred Traits

• Enjoys helping others and providing quality service
• Strong problem-solving and time-management skills
• Adaptable and comfortable learning new technology and systems
• Self-motivated with a positive attitude
• Interest in hospitality, client services, scheduling coordination, or remote work opportunities