Appointment & Services Coordinator

Hopesglobalgetaways; South Bend (IN); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Beginner-friendly training

Travel discounts

Professional development

Team guidance

Job summary

Hope’s Global Getaways is seeking an organized, dependable Appointment & Services Coordinator to join our fully remote team in the United States. You will gather client preferences, research options, coordinate itineraries, and ensure clear communication throughout the planning process.

This role emphasizes calendar management, research, and multi-tasking. Training is provided, no travel industry experience required, and you’ll receive ongoing support, access to learning resources, and

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and scheduling abilities.
• Careful attention to detail and accuracy.
• Ability to manage multiple appointments, client requests, and deadlines.
• Professional and customer-focused approach.
• Willingness to learn online platforms, digital tools, and new processes.
• Dependable follow-through and effective time management.
• Adaptable when schedules or client needs change.

Responsibilities

• Communicate with clients to gather preferred dates, destinations, service needs, interests, budget information, and special requests.
• Research available accommodations, cruises, transportation, tours, activities, excursions, and other requested vacation services.
• Coordinate selected arrangements and organize appointments, reservation information, confirmations, schedules, and itinerary details.
• Monitor upcoming dates and outstanding items, provide timely updates, answer routine questions, and assist with standard changes when necessary.
• Keep client records current, review important details for accuracy, and continue developing knowledge of suppliers, destinations, and available services.

Skills

Communication skills

Organization

Detail oriented

Time management

Customer-focused

Research skills

Adaptability

Independent work

Basic computer skills

Tools

Online platforms

Digital tools

Job description

About the Role

We are seeking organized, dependable individuals to join our remote team as Appointment & Services Coordinator. In this position, you will help clients manage important planning details by coordinating requested services, keeping schedules organized, and ensuring information is communicated clearly throughout the process.

This opportunity is well suited for individuals who enjoy customer interaction, calendar management, research, and handling multiple details at once. Previous travel-industry experience is not required. Training and ongoing educational support are provided.

What You'll Do

• Communicate with clients to gather preferred dates, destinations, service needs, interests, budget information, and special requests.
• Research available accommodations, cruises, transportation, tours, activities, excursions, and other requested vacation services.
• Coordinate selected arrangements and organize appointments, reservation information, confirmations, schedules, and itinerary details.
• Monitor upcoming dates and outstanding items, provide timely updates, answer routine questions, and assist with standard changes when necessary.
• Keep client records current, review important details for accuracy, and continue developing knowledge of suppliers, destinations, and available services.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team guidance and educational resources
• Access to supplier and destination learning opportunities
• Opportunities to strengthen scheduling, customer service, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Excellent organization and scheduling abilities
• Careful attention to detail and accuracy
• Ability to manage multiple appointments, client requests, and deadlines
• Professional and customer-focused approach
• Comfortable researching information and comparing available choices
• Willingness to learn online platforms, digital tools, and new processes
• Dependable follow-through and effective time management
• Adaptable when schedules or client needs change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region