Client Support Representative

Hopesglobalgetaways; Dickson (TN); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Travel discounts

Industry-related benefits

Job summary

Hope’s Global Getaways is hiring Client Support Representatives for a fully remote role. You will research destinations, coordinate services, and provide timely support to clients throughout the vacation planning process.

This beginner-friendly position offers onboarding, ongoing mentorship, and flexible scheduling. Prior travel industry experience is not required, and comprehensive training is provided to ensure success.

Qualifications

• Excellent written and verbal communication skills.
• Organized with strong attention to detail.
• Ability to research and compare options online.
• Strong follow-up and time-management skills.
• Ability to manage multiple client requests and priorities.
• Self-motivated and able to work independently.
• Willingness to learn digital tools and supplier platforms.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must reside in eligible countries (US/UK/ES/Australia/Mexico etc.).

Responsibilities

• Gather client destination preferences, dates, budget, interests, and special requests.
• Research resorts, hotels, cruises, transportation, tours, and vacation packages.
• Assist clients in reviewing options and coordinating services through suppliers.
• Keep reservations, confirmations, schedules, and itineraries organized.
• Provide updates, answer routine questions, and assist with booking changes.
• Maintain accurate client records and expand destination and supplier knowledge.

Skills

Communication

Customer focus

Attention to detail

Research skills

Time management

Multitasking

Self-motivation

Digital literacy

Computer proficiency

Eligibility (18+)

Residency requirement

Tools

Supplier platforms

Job description

Role Overview

We are seeking dependable, service-oriented individuals to join our remote team as Client Support Representatives. In this role, you will assist clients with vacation planning by researching available options, coordinating requested services, and providing timely support throughout the process.

This opportunity is ideal for individuals who enjoy helping people, staying organized, managing details, and working independently. Previous travel-industry experience is not required. Training and ongoing support are provided.

What You'll Do

• Gather information about each client's preferred destinations, travel dates, budget, interests, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients review suitable choices and coordinate selected services through approved supplier resources.
• Keep reservation information, confirmations, schedules, and itinerary details organized and current.
• Provide updates, respond to routine questions, follow up on outstanding items, and assist with standard booking changes when needed.
• Maintain accurate client records and continue building destination and supplier knowledge.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits

Qualifications

• Strong written and verbal communication skills
• Professional, helpful, and client-focused approach
• Good organization and attention to detail
• Comfortable researching and comparing options online
• Strong follow-up and time-management skills
• Ability to manage multiple client requests and priorities
• Self-motivated and comfortable working independently
• Willingness to learn digital tools and supplier platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying countries