Client Success Specialist

Hope’s Global Getaways; Hartford (CT); Presencial; USD 42.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Flexible scheduling

Comprehensive onboarding and training

Travel discounts & benefits

Professional development & growth

Descripción de la vacante

Hopesglobalgetaways is seeking Client Success Specialists to support clients remotely through the vacation-planning process, helping them move confidently by clear communication, researching suitable options, coordinating services, and keeping details on track.

This role is ideal for those who enjoy helping people, solving problems, with no prior travel-industry experience required. We provide training, ongoing resources, and team support to grow your skills.

Formación

• Strong written and verbal communication skills.
• Friendly, professional, and service-oriented approach.
• Strong organization and attention to detail.
• Ability to manage multiple client needs, follow-ups, and deadlines.
• Comfortable researching information and reviewing different options.
• Willingness to learn online platforms, supplier resources, and new processes.
• Dependable follow-through and effective time-management skills.
• Resourceful and adaptable when plans or priorities change.
• Self-motivated and comfortable working independently.
• Must be at least 18 years of age.
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region.

Responsabilidades

• Learn about each client's travel goals, preferred destinations, dates, interests, budget, and special requests.
• Explore and compare hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages through approved resources.
• Support clients with coordinating selected services and organize confirmations, reservation details, schedules, and itinerary information.
• Maintain regular communication by providing updates, answering routine questions, following up on pending items, and assisting with standard changes when necessary.
• Keep client records accurate, monitor important deadlines, and continue building knowledge of destinations, suppliers, and available vacation experiences.

Conocimientos

Communication

Customer service

Organization

Time management

Research skills

Independence

Problem solving

Adaptability

Detail orientation

Self-motivation

Descripción del empleo

Position Overview

We are seeking organized, customer-focused individuals to join our remote team as Client Success Specialists. In this role, you will help clients move confidently through the vacation-planning process by providing clear communication, researching suitable options, coordinating requested services, and keeping important details on track.

This opportunity is ideal for individuals who enjoy helping people, solving problems, managing multiple priorities, and creating positive customer experiences. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

What You'll Do

• Learn about each client's travel goals, preferred destinations, dates, interests, budget, and special requests.
• Explore and compare hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages through approved resources.
• Support clients with coordinating selected services and organize confirmations, reservation details, schedules, and itinerary information.
• Maintain regular communication by providing updates, answering routine questions, following up on pending items, and assisting with standard changes when necessary.
• Keep client records accurate, monitor important deadlines, and continue building knowledge of destinations, suppliers, and available vacation experiences.

What This Opportunity Offers

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team support and access to educational resources
• Destination and supplier learning opportunities
• Opportunities to develop customer service, communication, research, and planning skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Positive and collaborative virtual team environment

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and service-oriented approach
• Strong organization and attention to detail
• Ability to manage multiple client needs, follow-ups, and deadlines
• Comfortable researching information and reviewing different options
• Willingness to learn online platforms, supplier resources, and new processes
• Dependable follow-through and effective time-management skills
• Resourceful and adaptable when plans or priorities change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region