Remote Virtual Training Specialist – Contact Center

Maximus; Salem (OR); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. This remote position focuses on delivering virtual training sessions using Microsoft Teams and adapting to changing operational needs to prepare agents for calls and customer support.

The role covers new hire, continuing, and return-to-work training, with exams, surveys, and data tracking. Candidates must pass a federal background check and reside in the Continental US.

Qualifications

• Experience delivering virtual training sessions using Microsoft Teams.
• Ability to adapt to diverse audiences and operate remotely.
• Pass federal background check and U.S. citizenship.
• Strong organizational and communication skills.

Responsibilities

• Deliver new hire and continuing education training to diverse audiences.
• Coordinate scheduling, classrooms, and training logistics.
• Maintain training records, participant progress, and program effectiveness.
• Collaborate with SMEs to ensure content accuracy.
• Administer exams and surveys, and report results.

Skills

Public speaking

Training delivery

Team coordination

Adaptability

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Teams

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. This remote position focuses on delivering virtual training sessions using Microsoft Teams and adapting to changing operational needs to prepare agents for calls and customer support.

The role covers new hire, continuing, and return-to-work training, with exams, surveys, and data tracking. Candidates must pass a federal background check and reside in the Continental US.