Remote Training Specialist - Contact Center

Maximus; Augusta (ME); Remote; USD 48,000 - 75,000; Part time

Benefits offered by this job

Remote work

Temporary contract

Job summary

Maximus is seeking experienced Trainers to support virtual training sessions using Microsoft Teams for diverse contact center environments. You will ensure agents are prepared to take calls and provide exceptional customer support.

This role involves delivering training to audiences with varying levels of experience, administering exams and surveys, and reporting training outcomes. The position is remote and contract-based, contingent on award and program needs.

Qualifications

• Experience delivering virtual trainings to diverse audiences.
• Ability to adapt content for varying learner needs.
• Familiarity with evaluating training effectiveness.

Responsibilities

• Deliver new hire and ongoing training in a contact center environment.
• Coordinate logistics for training sessions and events.
• Administer post-training assessments and surveys; report results.

Skills

Virtual training

Teams training

Instruction delivery

Adaptability

Tools

Microsoft Teams

Job description

Maximus is seeking experienced Trainers to support virtual training sessions using Microsoft Teams for diverse contact center environments. You will ensure agents are prepared to take calls and provide exceptional customer support.

This role involves delivering training to audiences with varying levels of experience, administering exams and surveys, and reporting training outcomes. The position is remote and contract-based, contingent on award and program needs.