Remote Training Specialist - Virtual Contact Center Onboarding

Maximus

Austin (TX)

A distancia

USD 28.000 - 50.000

Jornada completa

Hace 4 días

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Descripción de la vacante

Maximus is seeking experienced Trainers to support a variety of contact center environments with a strong focus on delivering virtual training sessions using Microsoft Teams. This fully remote role requires adaptability to different operational needs and the ability to prepare agents for calls and exceptional customer support.

The position involves training diverse audiences, administering post-training assessments, and maintaining training records.

Formación

Three years of leadership and/or training experience required.
Experience delivering virtual training via Microsoft Teams.
Ability to pass a federal background check.
Experience supporting training in contact center environments.
Willingness to adapt instruction for bilingual participants.

Responsabilidades

Provide feedback regarding the design, development and distribution of training programs and materials.
Conduct, plan, and coordinate training to a variety of audiences.
Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
Maintain records of training activities, participant progress, and program effectiveness.
Attend Train the Trainer sessions to ensure training is delivered according to program standards.