Remote Training Specialist – Contact Center

Maximus; Salt Lake City (UT); Remote; USD 28,000 - 50,000; Full time

Benefits offered by this job

Remote work

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote role requires delivering virtual training sessions using Microsoft Teams and adapting to different operational needs.

You'll train new hires and ongoing staff, administer exams and surveys, track training data, and collaborate with subject matter experts to ensure content accuracy and accessibility for diverse learners, including bilingual participants.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• 3 years of leadership and/or training experience.
• Ability to pass a federal background check; U.S. citizen.

Responsibilities

• Deliver training to diverse audiences and maintain records of progress.
• Coordinate logistics for instruction events and exams.
• Collaborate with subject matter experts to ensure content accuracy.
• Adapt training for bilingual participants and remote learners.

Skills

Training experience

Virtual training

Microsoft Teams proficiency

Communication skills

Education

Bachelor's degree preferred

Tools

Microsoft Teams

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote role requires delivering virtual training sessions using Microsoft Teams and adapting to different operational needs.

You'll train new hires and ongoing staff, administer exams and surveys, track training data, and collaborate with subject matter experts to ensure content accuracy and accessibility for diverse learners, including bilingual participants.