Remote Training Specialist – Contact Center

Maximus; Dover (DE); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote role requires delivering virtual training sessions using Microsoft Teams and adapting to different operational needs.

You will train new hires and ongoing staff, administer exams and surveys, and track training outcomes. You must pass a federal background check and reside in the Continental US.

Qualifications

• 3 years of leadership and/or training experience required.
• Bachelor’s degree preferred.
• Must be able to pass a federal background check.

Responsibilities

• Provide feedback regarding training program design and delivery.
• Conduct and coordinate training for diverse audiences.
• Coordinate logistics for instruction events and prepare workstations.
• Maintain records of training activities and participant progress.
• Adapt training to bilingual participants and remote delivery.

Skills

Public speaking

Facilitation

Adaptability

Adult learning

Communication

Training coordination

Education

Bachelor's degree

High School diploma

Tools

Microsoft Teams

Outlook

Word

Excel

PowerPoint

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote role requires delivering virtual training sessions using Microsoft Teams and adapting to different operational needs.

You will train new hires and ongoing staff, administer exams and surveys, and track training outcomes. You must pass a federal background check and reside in the Continental US.