Remote Training Specialist - Contact Center & Teams

Maximus; Boise (ID); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments with a focus on delivering virtual training using Microsoft Teams. The role is fully remote within the United States and requires the ability to pass a federal background check and reside in the Continental US.

Equipment will be provided to meet home office requirements. Responsibilities include delivering new hire and continuing education trainings, administering exams, and reporting training outcomes.

Qualifications

• Experience delivering virtual training sessions using Microsoft Teams.
• Ability to pass a federal background check and U.S. citizenship.
• Experience in training within contact center environments.
• Flexibility to work varied hours including evenings/weekends as needed.
• Remote role with defined home office requirements.

Responsibilities

• Plan, conduct, and coordinate training for diverse audiences.
• Develop and distribute training materials; administer exams and surveys; track outcomes.
• Coordinate logistics for instruction events and manage training resources and data.
• Maintain records of training activities, participant progress, and program effectiveness; provide support on the production floor.
• Attend Train the Trainer sessions and collaborate with subject matter experts to ensure content accuracy.
• Adapt delivery to diverse learners, including bilingual participants, and monitor learner performance.
• Serve as SME for assigned customer agencies and relay insights to Training Leadership.

Skills

Public speaking

Facilitation

Remote training delivery

Bilingual (if applicable)

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Teams

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments with a focus on delivering virtual training using Microsoft Teams. The role is fully remote within the United States and requires the ability to pass a federal background check and reside in the Continental US.

Equipment will be provided to meet home office requirements. Responsibilities include delivering new hire and continuing education trainings, administering exams, and reporting training outcomes.