Virtual Training Specialist - Contact Center (Remote)

Maximus; Topeka (KS); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to ensure agents are prepared to handle calls with excellent customer support.

Responsibilities include training new hires, ongoing education, and post-training assessments across staff levels. This is a fully remote position contingent on contract award, with home office

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree preferred.
• 3 years of leadership and/or training experience required.
• Must be able to pass a federal background check.

Responsibilities

• Provide feedback regarding the design, development and distribution of training programs and materials as needed.
• Conduct, plan, and coordinate training to a variety of audiences.
• Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
• Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
• Maintain records of training activities, participant progress, and program effectiveness.
• Provide production floor support and answer questions.

Skills

Leadership

Training delivery

Public speaking

Communication

Team collaboration

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Teams

Microsoft Word

Excel

PowerPoint

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to ensure agents are prepared to handle calls with excellent customer support.

Responsibilities include training new hires, ongoing education, and post-training assessments across staff levels. This is a fully remote position contingent on contract award, with home office