Remote Training Specialist - Contact Center (Teams)

Maximus; City of Albany (NY); Remote; USD 52,000 - 75,000; Full time

Job summary

Maximus seeks experienced Trainers to support a variety of contact center environments. This fully remote role relies on delivering virtual training sessions via Microsoft Teams and adapting to different operational needs.

You will prepare agents to handle calls and deliver exceptional customer support, with equipment provided and background check required. You will train new hires, provide continuing education, and administer post-training exams, surveys, and tracking across staff levels.

Qualifications

• Experience delivering virtual training sessions.
• Ability to adapt to different operational needs and audiences.
• Proven track record of training outcomes and assessments.

Responsibilities

• Deliver new hire, continuing education, and return-to-work training to diverse staff.
• Administer post-training exams and surveys; track results and progress.
• Coordinate training logistics, schedules, and workspace readiness.
• Provide ongoing support and answer questions from trainees; escalate as needed.
• Collaborate with SMEs to ensure content accuracy and alignment with goals.

Skills

Virtual training

Microsoft Teams

Facilitation

Curriculum development

Adaptability

Education

Bachelor's degree in related field

Tools

LMS

Job description

Maximus seeks experienced Trainers to support a variety of contact center environments. This fully remote role relies on delivering virtual training sessions via Microsoft Teams and adapting to different operational needs.

You will prepare agents to handle calls and deliver exceptional customer support, with equipment provided and background check required. You will train new hires, provide continuing education, and administer post-training exams, surveys, and tracking across staff levels.