Remote Training Specialist – Contact Center

Maximus; Hagåtña (GU); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking an experienced Trainer to support a variety of contact center environments with virtual sessions delivered via Microsoft Teams. This fully remote role requires you to pass a federal background check and reside in the Continental US.

You will train new hires, provide continuing education, administer exams and surveys, and track training outcomes. Strong communication and classroom management skills are essential to success.

Qualifications

• High School diploma or equivalent; Bachelor's degree preferred.
• 3 years of leadership and/or training experience.
• Experience delivering virtual training via Microsoft Teams.

Responsibilities

• Deliver training to diverse audiences in a contact center.
• Coordinate logistics for instruction events, including scheduling and classrooms.
• Maintain records of training activities, participant progress, and program effectiveness.

Skills

Leadership

Training delivery

Public speaking

Communication

Adaptability

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Teams

Job description

Maximus is seeking an experienced Trainer to support a variety of contact center environments with virtual sessions delivered via Microsoft Teams. This fully remote role requires you to pass a federal background check and reside in the Continental US.

You will train new hires, provide continuing education, administer exams and surveys, and track training outcomes. Strong communication and classroom management skills are essential to success.