Remote Training Specialist – Contact Center

Maximus; Montpelier (VT); À distance; USD 52 000 - 80 000; Plein temps

Résumé du poste

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to prepare agents for calls and top-tier customer support.

Responsibilities include training diverse audiences, administering post-training assessments, and reporting training activities. The position is contingent upon contract award and remains temporary in nature.

Qualifications

• Experience delivering virtual training sessions.
• Ability to obtain a federal background check.
• Resident of the continental US.

Responsabilités

• Deliver new hire and ongoing training to varied audiences.
• Plan, coordinate and schedule training events and logistics.
• Maintain training records and track participant progress.
• Coordinate training materials, exams and surveys.
• Provide post-training support and respond to inquiries.

Connaissances

Virtual training

Microsoft Teams

Audience adaptation

Training feedback

Coordination

Bilingual training

Description du poste

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to prepare agents for calls and top-tier customer support.

Responsibilities include training diverse audiences, administering post-training assessments, and reporting training activities. The position is contingent upon contract award and remains temporary in nature.