Remote Chat Support Representative Jobs

Join Animal Shelter Fundraising, an award-winning organization recognized for its excellence and creativity in animal welfare fundraising. As a Chat Support Representative & Receptionist, you'll be at the forefront of our mission to influence philanthropy in the animal sheltering industry. Our team, based in Arizona, is dedicated to making a positive impact on animal welfare through innovative fundraising strategies. We value accessibility, boldness, and compassion, and strive for growth and impact in everything we do. In this role, you will serve as the first point of contact for our clients and supporters, providing exceptional customer service and ensuring smooth communication. If you are driven by a passion for animal welfare and possess excellent communication skills, we invite you to contribute to our mission and join us in making a difference. Embrace the opportunity to work with a dedicated team and help shape the future of animal welfare fundraising.

• Respond promptly and professionally to customer inquiries via chat, providing accurate information about our fundraising services and activities.
• Manage the front desk by greeting visitors, answering incoming phone calls, and directing them to the appropriate departments or personnel.
• Assist in maintaining and updating customer records in our database to ensure accurate and up-to-date information for all interactions.
• Collaborate with team members to ensure a seamless flow of communication and support across departments, contributing to overall organizational effectiveness.
• Provide administrative support to the fundraising team, including scheduling meetings, organizing documents, and assisting with event planning as needed.

• Excellent verbal and written communication skills to effectively handle customer inquiries and provide information.
• Proven ability to manage and prioritize multiple tasks with a strong attention to detail and organizational skills.
• Experience in customer service or a related field, demonstrating a commitment to providing exceptional support.
• Proficiency in using chat and customer service software, as well as basic office applications such as Microsoft Office Suite.
• A passion for animal welfare and a genuine interest in supporting fundraising efforts for animal shelters.
• Must be Authorized to work in the United State.

• 403(b) matching
• 403(b)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Employee assistance program
• Disability insurance
• Paid holidays