Remote Travel Concierge — Elevate Client Experiences

The Claros Travels; El Paso (TX); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Perks & discounts

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking to post-trip follow-up. This client-facing role emphasizes a seamless, personalized, and high-quality experience.

Ideal candidates are detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences in a 100% remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Customer service

Travel knowledge

Communication

Multitasking

Remote work

Tools

Booking systems

CRM software

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking to post-trip follow-up. This client-facing role emphasizes a seamless, personalized, and high-quality experience.

Ideal candidates are detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences in a 100% remote environment.