Remote Travel Concierge: Customer Service & Booking Expert

The Claros Travels; Detroit (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Industry-related perks and discounts

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This 100% remote position is ideal for detail-oriented, service-driven professionals who are passionate about hospitality and helping clients plan memorable experiences.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Communication

Customer service

Organizational skills

Booking systems

Multitasking

Hospitality mindset

Tools

Booking platforms

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This 100% remote position is ideal for detail-oriented, service-driven professionals who are passionate about hospitality and helping clients plan memorable experiences.