Remote Travel Concierge for Luxury Experiences

The Claros Travels; Tampa (FL); Híbrido; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Career growth

Perks & discounts

Training programs

Descripción de la vacante

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients through every step of their journey, from initial booking to post-trip follow-up. In this client-facing role, you will be the trusted contact ensuring a seamless, personalized, and high-quality travel experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences.

Formación

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Conocimientos

Communication skills

Customer service experience

Organizational skills

Computer proficiency

Multitasking

Hospitality passion

Herramientas

Booking systems

CRM systems

Descripción del empleo

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients through every step of their journey, from initial booking to post-trip follow-up. In this client-facing role, you will be the trusted contact ensuring a seamless, personalized, and high-quality travel experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences.