Remote Travel Concierge — Customer Service & Bookings

The Claros Travels; Boston (MA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work

Career growth

Discounts on services

Training and development

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking to post-trip follow-up. You will be the trusted point of contact, delivering a seamless, personalized, high-quality experience in a 100% remote setting.

This role fits detail-oriented, service-driven individuals who are passionate about hospitality and creating memorable client experiences.

Qualifications

• Excellent verbal and written communication skills.
• Experience in travel, hospitality, or service sectors preferred.
• Strong organizational skills and attention to detail.
• Proficient with computers, booking systems, and digital tools.
• Reliable, proactive, and able to handle multiple requests.
• Genuine interest in hospitality and helping clients.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Tech-savvy

Hospitality interest

Tools

Booking systems

CRM software

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking to post-trip follow-up. You will be the trusted point of contact, delivering a seamless, personalized, high-quality experience in a 100% remote setting.

This role fits detail-oriented, service-driven individuals who are passionate about hospitality and creating memorable client experiences.