Remote Travel Concierge & Customer Experience Pro

The Claros Travels; Philadelphia (Philadelphia County); Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth

Travel perks and discounts

Ongoing training and development

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients through every stage of their trips journey—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. 100% remote with ongoing training and travel perks offered.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology, booking systems, and digital communication tools
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure trips bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their trips to ensure a positive travel experience
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Skills

Customer service

Communication

Travel knowledge

Multitasking

Empathy

Tools

CRM software

Booking systems

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients through every stage of their trips journey—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. 100% remote with ongoing training and travel perks offered.