Remote Travel Concierge | Customer Support & Booking Expert

The Claros Travels; Philadelphia (Philadelphia County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Industry perks and discounts

Team training and development

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from booking through post-trip follow-up. This client-facing role emphasizes a seamless, personalized, and high-quality experience.

Ideal candidates are detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences. 100% remote work environment and opportunities for growth are offered.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Verbal & written comms

Customer service exp

Organization & detail

Booking systems

Reliability & multitasking

Hospitality interest

Tools

Booking systems

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from booking through post-trip follow-up. This client-facing role emphasizes a seamless, personalized, and high-quality experience.

Ideal candidates are detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences. 100% remote work environment and opportunities for growth are offered.