Remote Travel Concierge & Client Experience

The Claros Travels; Los Angeles (CA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth within the company

Travel perks and industry-related-dis

Ongoing training and development

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their trips journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about trips, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure trips bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their trips to ensure a positive travel experience.
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Verbal & Written Communication

Customer Service Experience

Organizational Skills

Technology & Booking Systems

Multitasking

Travel Interest

Tools

Booking Platforms

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their trips journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about trips, hospitality, and delivering exceptional customer experiences.