Remote Travel Concierge & Client Success

The Claros Travels; New Orleans (LA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote work environment

Career growth opportunities

Perks and discounts (industry-related)

Team training and development

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This remote role suits detail-oriented, service-driven professionals who are passionate about hospitality and delivering exceptional customer experiences. You will handle inquiries, coordinate itineraries, and maintain accurate records in booking systems.

Qualifications

• Excellent verbal and written communication skills.
• Experience in travel, hospitality, or service-related roles preferred.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital tools.
• Reliable, proactive, and able to manage multiple requests.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy and professionalism.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Verbal communication

Written communication

Travel/hospitality experience

Organizational skills

Tech savvy

Customer-focused

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This remote role suits detail-oriented, service-driven professionals who are passionate about hospitality and delivering exceptional customer experiences. You will handle inquiries, coordinate itineraries, and maintain accurate records in booking systems.