Remote Travel Concierge & Client Experience Specialist

The Claros Travels; Milwaukee (WI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote work

Growth opportunities

Industry-related perks and discounts

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients through every journey, from booking to post-trip follow-up, delivering a seamless, high-quality experience.

This remote role is ideal for detail-oriented, service-driven professionals who enjoy hospitality and helping clients plan memorable travel experiences. Strong communication and multitasking skills are essential.

Qualifications

• Strong communication skills, both written and verbal.
• Experience in customer service, preferably travel or hospitality.
• Detail-oriented with excellent organizational abilities.
• Proficient with computers and booking systems.
• Ability to manage multiple requests with empathy.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Skills

Communication skills

Customer service experience

Organizational skills

Detail-oriented

Empathy & problem-solving

Hospitality interest

Tools

Booking systems

CRM software

Digital communication tools

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients through every journey, from booking to post-trip follow-up, delivering a seamless, high-quality experience.

This remote role is ideal for detail-oriented, service-driven professionals who enjoy hospitality and helping clients plan memorable travel experiences. Strong communication and multitasking skills are essential.