Remote Travel Concierge: Luxury Booking & Support

The Claros Travels; Indianapolis (IN); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Career growth opportunities

Industry-related discounts

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking to post-trip follow-up. This client-facing role focuses on delivering a seamless, personalized, and high-quality experience.

The ideal candidate is detail-oriented, service-driven, and passionate about hospitality. This 100% remote position offers growth opportunities and a supportive team culture with ongoing training.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Booking systems

Digital communication tools

Proactiveness

Tools

Booking systems

CRM software

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking to post-trip follow-up. This client-facing role focuses on delivering a seamless, personalized, and high-quality experience.

The ideal candidate is detail-oriented, service-driven, and passionate about hospitality. This 100% remote position offers growth opportunities and a supportive team culture with ongoing training.