Remote Travel Concierge & Support Specialist

The Claros Travels; Las Vegas (NV); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

100% remote

Career growth

Industry discounts

Team training

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking to post-trip follow-up. This client-facing role emphasizes a seamless, personalized, and high-quality experience in hospitality.

The ideal candidate is detail-oriented, service-driven, and passionate about delivering exceptional customer experiences in a fully remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel/hospitality preferred).
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Communication skills

Customer service

Organizational skills

Tech-savvy

Empathy

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking to post-trip follow-up. This client-facing role emphasizes a seamless, personalized, and high-quality experience in hospitality.

The ideal candidate is detail-oriented, service-driven, and passionate about delivering exceptional customer experiences in a fully remote environment.