Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Omaha (NE); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is looking for a Technical Support Specialist to provide exceptional support to both technical and non-technical customers. This remote role entails troubleshooting and resolving issues mainly via phone and email, while maintaining tickets in Salesforce.

The candidate must be a U.S. citizen due to government product support requirements and should be prepared for an overnight shift schedule. Salary ranges from $54,000 to $80,000 based on experience and qualifications.

Qualifications

• Ability to run basic SQL queries.
• Demonstrated initiative to learn new technical skills.
• Commitment to excellent customer service.

Responsibilities

• Provide technical support to customers over phone and email.
• Create, resolve, and maintain support tickets in Salesforce.
• Ensure accurate documentation and reporting of ticket activities.

Skills

Customer support experience

Experience troubleshooting complex issues

Direct experience supporting customers via phone and email

SQL and Windows platform experience

Customer-focused

Tools

SQL

Salesforce

Job description

Relativity is looking for a Technical Support Specialist to provide exceptional support to both technical and non-technical customers. This remote role entails troubleshooting and resolving issues mainly via phone and email, while maintaining tickets in Salesforce.

The candidate must be a U.S. citizen due to government product support requirements and should be prepared for an overnight shift schedule. Salary ranges from $54,000 to $80,000 based on experience and qualifications.