Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Boston (MA); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support to customers by diagnosing and troubleshooting software and networked systems. The role involves creating, resolving, and maintaining tickets while ensuring high-quality service through accurate record-keeping in Salesforce.

This remote position requires U.S. citizenship for Public Trust clearance and offers a salary between $54,000 and $80,000.

Successful candidates will have strong customer support skills and the ability to work overnight shifts from 11:00 PM to 8:00 AM CST.

Qualifications

• Use SQL applications and tools to run basic SQL queries.
• Demonstrate initiative to learn new skills, such as SQL applications and tools.
• Commitment to and consistent demonstration of core company values.

Responsibilities

• Provide excellent customer service using the communication methods designated by Relativity.
• Track time daily and complete all daily tasks and projects.
• Monitor assigned open tickets, contact customers, and update tickets in a timely manner.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Customer-focused and ability to understand expectations

Direct experience supporting customers as a primary contact or lead using phone and email

Job description

Relativity is seeking a Technical Support Specialist to provide technical support to customers by diagnosing and troubleshooting software and networked systems. The role involves creating, resolving, and maintaining tickets while ensuring high-quality service through accurate record-keeping in Salesforce.

This remote position requires U.S. citizenship for Public Trust clearance and offers a salary between $54,000 and $80,000.

Successful candidates will have strong customer support skills and the ability to work overnight shifts from 11:00 PM to 8:00 AM CST.