Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Louisville (KY); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is hiring a Technical Support Specialist to provide comprehensive technical support to both technical and non-technical customers. This role involves diagnosing issues, maintaining ticket records in Salesforce, and requires knowledge of SQL, network, and server systems.

The position offers a flexible overnight schedule from 11 PM to 8 AM CST, with opportunities for additional compensation. Ideal candidates must be U.S. citizens and are required to obtain Public Trust clearance.

Qualifications

• A U.S. citizen as required for government clearances.
• Experience using SQL applications and tools.
• Ability to understand customer expectations.

Responsibilities

• Provide technical support by diagnosing and troubleshooting issues.
• Create, resolve, and maintain tickets in Salesforce.
• Respond to customer questions actively and effectively.

Skills

Customer support experience

Troubleshooting complex issues

SQL and Windows platform experience

Direct experience supporting customers

Customer-focused

Tools

SQL

Salesforce

Job description

Relativity is hiring a Technical Support Specialist to provide comprehensive technical support to both technical and non-technical customers. This role involves diagnosing issues, maintaining ticket records in Salesforce, and requires knowledge of SQL, network, and server systems.

The position offers a flexible overnight schedule from 11 PM to 8 AM CST, with opportunities for additional compensation. Ideal candidates must be U.S. citizens and are required to obtain Public Trust clearance.