Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Seattle (WA); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity seeks a Technical Support Specialist based in Seattle to provide exceptional support for our software and networked systems. You will engage with both technical and non-technical customers, diagnosing issues and fostering strong customer relationships.

The position requires proficiency in SQL and previous customer support experience. Successful applicants must be U.S. citizens due to client contract requirements, and will help manage tickets in Salesforce while working overnight shifts from 11 PM to 8 AM CST.

Qualifications

• Experience in customer support, preferably for technical products.
• Proficiency in SQL and willingness to learn applications and tools.
• Ability to effectively communicate and respond to customer needs.

Responsibilities

• Diagnose and troubleshoot customer issues using SQL tools.
• Maintain accurate records in Salesforce for all customer interactions.
• Collaborate with team members to resolve technical incidents.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Customer-focused and ability to understand expectations

Direct support experience using phone and email

Job description

Relativity seeks a Technical Support Specialist based in Seattle to provide exceptional support for our software and networked systems. You will engage with both technical and non-technical customers, diagnosing issues and fostering strong customer relationships.

The position requires proficiency in SQL and previous customer support experience. Successful applicants must be U.S. citizens due to client contract requirements, and will help manage tickets in Salesforce while working overnight shifts from 11 PM to 8 AM CST.