Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Wilmington (DE); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is looking for a Technical Support Specialist to provide expert technical support to both technical and non-technical customers. This role will involve diagnosing complex software and network issues via phone and email interactions.

The ideal candidate should be a U.S. citizen, flexible to work overnight shifts, and keen on maintaining detailed ticket records using Salesforce.

Competitive compensation, benefits, and the opportunity to work with advanced technical products are offered.

Qualifications

• Experience supporting customers via phone and email.
• Ability to run basic SQL queries.
• Capable of troubleshooting software and networked systems.

Responsibilities

• Provide technical support to customers.
• Diagnose and resolve technical issues.
• Maintain accurate records in Salesforce.

Skills

Customer support experience

SQL experience

Customer-focused

Troubleshooting complex issues

Job description

Relativity is looking for a Technical Support Specialist to provide expert technical support to both technical and non-technical customers. This role will involve diagnosing complex software and network issues via phone and email interactions.

The ideal candidate should be a U.S. citizen, flexible to work overnight shifts, and keen on maintaining detailed ticket records using Salesforce.

Competitive compensation, benefits, and the opportunity to work with advanced technical products are offered.