Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Virginia Beach (VA); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide remote technical support to both technical and non-technical users. You will interact with customers via phone and email, maintaining and resolving service tickets efficiently.

Your responsibilities include troubleshooting software, documenting interactions in Salesforce, and adhering to service agreements. The role requires U.S. citizenship due to government contract specifications and offers a salary range of $54,000 to $80,000.

Qualifications

• Effective communication skills for customer interaction.
• Knowledge of SQL applications and troubleshooting.
• Capability to provide technical support during operational shifts.

Responsibilities

• Diagnose and troubleshoot software and network issues.
• Create, resolve, and maintain customer service tickets.
• Provide night shift support and maintain accurate records.

Skills

Customer support experience

SQL and Windows platform experience

Ability to troubleshoot complex issues

Customer-focused communication

Job description

Relativity is seeking a Technical Support Specialist to provide remote technical support to both technical and non-technical users. You will interact with customers via phone and email, maintaining and resolving service tickets efficiently.

Your responsibilities include troubleshooting software, documenting interactions in Salesforce, and adhering to service agreements. The role requires U.S. citizenship due to government contract specifications and offers a salary range of $54,000 to $80,000.