Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Indianapolis (IN); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support to customers, both technical and non-technical. This position requires frequent phone and email interaction, the use of SQL for troubleshooting, and a commitment to customer service excellence.

The successful candidate will work the overnight shift from 11 PM to 8 AM CST, maintaining a high level of service while resolving customer issues. A Public Trust clearance is required for this role.

The expected salary range is between $54,000 and $80,000, offering competitive compensation and incentives.

Qualifications

• Customer-focused with ability to meet expectations.
• Direct experience supporting customers via phone and email.
• Ability to learn SQL applications and tools to run queries.

Responsibilities

• Provide excellent customer support using designated communication methods.
• Respond to customer questions and issues daily.
• Document and maintain records of all activities in Salesforce.

Skills

Customer support experience

Experience troubleshooting complex issues

SQL and Windows platform experience

Job description

Relativity is seeking a Technical Support Specialist to provide technical support to customers, both technical and non-technical. This position requires frequent phone and email interaction, the use of SQL for troubleshooting, and a commitment to customer service excellence.

The successful candidate will work the overnight shift from 11 PM to 8 AM CST, maintaining a high level of service while resolving customer issues. A Public Trust clearance is required for this role.

The expected salary range is between $54,000 and $80,000, offering competitive compensation and incentives.