Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Bridgeport (CT); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide support to both technical and non-technical customers. This role involves diagnosing, troubleshooting, and resolving issues while maintaining records in Salesforce.

The successful candidate will require SQL knowledge, strong customer service skills, and a commitment to core company values. This position offers a salary range of $54,000 to $80,000 and requires a U.S. citizenship for security clearance.

Qualifications

• Experience troubleshooting complex issues.
• Customer-focused with understanding of expectations.
• Demonstrate initiative to learn new skills.

Responsibilities

• Provide excellent customer service using designated communication methods.
• Develop expertise in SQL applications and company products.
• Monitor and update assigned open tickets on time.

Skills

Customer support experience

SQL and Windows platform experience

Problem-solving skills

Direct experience supporting customers

Job description

Relativity is seeking a Technical Support Specialist to provide support to both technical and non-technical customers. This role involves diagnosing, troubleshooting, and resolving issues while maintaining records in Salesforce.

The successful candidate will require SQL knowledge, strong customer service skills, and a commitment to core company values. This position offers a salary range of $54,000 to $80,000 and requires a U.S. citizenship for security clearance.