Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Minneapolis (MN); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide vital support to both technical and non-technical customers remotely. This role involves diagnosing and resolving issues, maintaining tickets, and ensuring exceptional service. Candidates should possess customer support experience and be willing to work flexible shifts, including overnight hours.

The expected salary range for this position is between $54,000 and $80,000, influenced by the candidate’s experience and skills. Applicants must be U.S. citizens due to specific contract requirements.

Qualifications

• Technical support experience required, with a focus on customer satisfaction.
• Ability to understand customer expectations and provide solutions.
• Initiative to learn SQL applications and develop technical skills.

Responsibilities

• Provide technical support to customers via phone and email.
• Create, resolve, and maintain tickets in Salesforce.
• Collaborate with senior team members to troubleshoot issues.

Skills

Customer support experience

Experience troubleshooting complex issues

SQL and Windows platform experience

Customer-focused

Job description

Relativity is seeking a Technical Support Specialist to provide vital support to both technical and non-technical customers remotely. This role involves diagnosing and resolving issues, maintaining tickets, and ensuring exceptional service. Candidates should possess customer support experience and be willing to work flexible shifts, including overnight hours.

The expected salary range for this position is between $54,000 and $80,000, influenced by the candidate’s experience and skills. Applicants must be U.S. citizens due to specific contract requirements.