Remote Technical Support Specialist - SQL (Night Shift)

Relativity; New York (NY); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist in New York to provide technical support to diverse customers. You'll handle complex software issues and maintain customer service excellence via phone and email. The role requires a commitment to working overnight shifts and involves monitoring support tickets through Salesforce.

Ideal candidates will have strong SQL knowledge, troubleshooting experience, and a focus on customer satisfaction. Compensation includes a competitive base salary, performance bonuses, and potential for salary growth.

Qualifications

• Experience in customer support and a customer-focused approach.
• Direct experience using phone and email to support customers.
• Strong troubleshooting skills for complex technical issues.

Responsibilities

• Provide technical support to customers via phone and email.
• Create, resolve, and maintain tickets using Salesforce.
• Monitor open tickets and contact customers regularly.
• Follow procedures for coding and documenting tickets accurately.
• Meet customer service tech support metrics.

Skills

Customer support experience

Customer-focused ability

Phone and email support

Complex issue troubleshooting

SQL experience

Windows platform experience

Job description

Relativity is seeking a Technical Support Specialist in New York to provide technical support to diverse customers. You'll handle complex software issues and maintain customer service excellence via phone and email. The role requires a commitment to working overnight shifts and involves monitoring support tickets through Salesforce.

Ideal candidates will have strong SQL knowledge, troubleshooting experience, and a focus on customer satisfaction. Compensation includes a competitive base salary, performance bonuses, and potential for salary growth.