Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Detroit (MI); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support to various customers from a remote location. The role involves diagnosing and troubleshooting complex software and network issues, managing tickets through Salesforce, and delivering great customer service.

Applicants must be U.S. citizens due to specific contract requirements. The position offers a competitive salary range of $54,000 to $80,000 annually, with the potential for bonuses based on performance. Flexibility for overnight shifts is required.

Qualifications

• Experience providing excellent customer service and support.
• Willingness to learn SQL queries and other technical skills.
• Ability to handle and resolve customer issues effectively.

Responsibilities

• Provide technical support for software and networked systems.
• Create, resolve, and maintain technical support tickets using Salesforce.
• Communicate with customers to understand and resolve issues.

Skills

Customer support experience

SQL and Windows platform experience

Troubleshooting complex issues

Direct experience supporting customers using phone and email

Tools

SQL applications and tools

Job description

Relativity is seeking a Technical Support Specialist to provide technical support to various customers from a remote location. The role involves diagnosing and troubleshooting complex software and network issues, managing tickets through Salesforce, and delivering great customer service.

Applicants must be U.S. citizens due to specific contract requirements. The position offers a competitive salary range of $54,000 to $80,000 annually, with the potential for bonuses based on performance. Flexibility for overnight shifts is required.