Remote Overnight Tech Support Specialist (SQL)

Relativity; Michigan; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide excellent service to both technical and non-technical customers. This remote role requires expertise in SQL, strong customer service skills, and adherence to specific contract requirements, including obtaining a Public Trust clearance.

The successful candidate will work from 11 PM to 8 AM Central Time, focusing on ticket creation and resolution, and maintaining accurate service records. The position offers a competitive salary between $54,000 and $80,000 based on experience and skills.

Qualifications

• Experience in customer support and technical troubleshooting.
• Ability to work overnight shifts from 11 PM to 8 AM CST.
• Willingness to obtain a Public Trust clearance.

Responsibilities

• Create, resolve, and maintain support tickets.
• Maintain accurate records in Salesforce.
• Respond to customer inquiries during business hours.

Skills

Customer support experience

Experience troubleshooting complex issues

SQL and Windows platform experience

Direct experience supporting customers via phone and email

Tools

SQL applications and tools

Job description

Relativity is seeking a Technical Support Specialist to provide excellent service to both technical and non-technical customers. This remote role requires expertise in SQL, strong customer service skills, and adherence to specific contract requirements, including obtaining a Public Trust clearance.

The successful candidate will work from 11 PM to 8 AM Central Time, focusing on ticket creation and resolution, and maintaining accurate service records. The position offers a competitive salary between $54,000 and $80,000 based on experience and skills.