Remote Technical Support Specialist: SQL & Systems Expert

Relativity; New Orleans (LA); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Compensation differential for overnight shifts

Job summary

Relativity is seeking a Technical Support Specialist to provide comprehensive technical support to customers. This role involves diagnosing, troubleshooting, and resolving software and network issues through various communication methods.

Successful candidates will possess strong SQL knowledge and customer service skills. The position works the overnight shift from 11 PM to 8 AM CST and requires U.S. citizenship for a Public Trust clearance. A competitive salary range of $54,000 to $80,000 is offered, depending on experience.

Qualifications

• Must be a U.S. citizen to obtain a Public Trust clearance.
• Experience with SQL applications and tools is beneficial.
• Ability to provide excellent customer service.

Responsibilities

• Diagnose and troubleshoot complex software and network issues.
• Maintain accurate records of all activities in Salesforce.
• Responsible for creating, resolving, and maintaining customer tickets.

Skills

Customer support experience

Direct experience supporting customers using phone and email

Experience troubleshooting complex issues

SQL and Windows platform experience

Job description

Relativity is seeking a Technical Support Specialist to provide comprehensive technical support to customers. This role involves diagnosing, troubleshooting, and resolving software and network issues through various communication methods.

Successful candidates will possess strong SQL knowledge and customer service skills. The position works the overnight shift from 11 PM to 8 AM CST and requires U.S. citizenship for a Public Trust clearance. A competitive salary range of $54,000 to $80,000 is offered, depending on experience.