Remote Entry Level Analyst Jobs

Join a remote role that blends analytical work with real operational impact, supported by a collaborative culture and clear opportunities for professional growth. Contribute to essential processes while building a strong foundation in a stable, large-scale organization.

Primary Services is excited to announce the role of Entry Level Analyst for a large, well-established client in the energy and utilities sector. This position supports critical operational workflows for residential and small commercial accounts, providing exposure to regulated processes, enterprise systems, and cross-functional coordination. The Entry Level Analyst plays a key role in ensuring automated systems function accurately and in identifying and resolving exceptions that impact customers and operations.

• Analyze residential and small commercial accounts to determine service disconnection eligibility in accordance with regulatory requirements.
• Execute system parameters and transactions supporting automated disconnect and reconnect processes.
• Run and analyze reports and queries in SAP-CCS and BW to support operational monitoring.
• Review aged and exception-based accounts to identify root causes of failed system events.
• Monitor disconnect and reconnect activity to ensure accounts progress correctly through external distribution partners.
• Identify and resolve failed or rejected orders in coordination with distribution companies.
• Determine required actions for failed reconnects to ensure timely restoration of service.
• Analyze accounts for balance transfers between inactive and active accounts when appropriate.
• Review automated disconnect, move-out, and do-not-pay processes to confirm accurate execution.
• Apply collection policies and procedures to assigned customer accounts.
• Research delinquent accounts to identify why systematic collection efforts are not effective.
• Document failed events and trends to support tracking and system improvement initiatives.
• Escalate non-standard situations to management in alignment with established policies.

• Bachelor’s degree in business or a related field from an accredited four-year university preferred.
• High school diploma or equivalent required if substituting education with experience.
• 2 years of general business experience, or 6 months of collections experience combined with SAP/CCS experience.
• Experience within utilities or deregulated energy environments preferred.
• Hands‑on experience with SAP-CCS and BW reporting tools.
• Strong proficiency with Microsoft Excel, Word, and database‑driven applications.
• Ability to analyze data, reports, and account activity to support operational decisions.
• Working knowledge of collection processes and transaction‑based systems.
• Ability to perform fundamental math calculations, including percentages and basic arithmetic.