Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Las Vegas (NV); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is looking for a Technical Support Specialist in Las Vegas, NV to provide exceptional support for both technical and non-technical customers. The role involves troubleshooting, ticket management, and maintaining detailed records in Salesforce.

The ideal candidate will have a strong understanding of SQL, excellent customer service skills, and the ability to obtain Public Trust clearance. This position offers a competitive salary ranging from $54,000 to $80,000, along with an annual bonus and long-term incentives.

Qualifications

• Must be a U.S. citizen due to contract requirements.
• Ability to obtain Public Trust clearance.
• Demonstrate initiative to learn new skills, such as SQL applications.

Responsibilities

• Provide technical support by diagnosing and troubleshooting software issues.
• Create, resolve, and maintain customer support tickets.
• Respond to customer inquiries within service level agreements.

Skills

Customer support experience

Experience troubleshooting complex issues

SQL and Windows platform experience

Direct experience supporting customers

Tools

Salesforce

Job description

Relativity is looking for a Technical Support Specialist in Las Vegas, NV to provide exceptional support for both technical and non-technical customers. The role involves troubleshooting, ticket management, and maintaining detailed records in Salesforce.

The ideal candidate will have a strong understanding of SQL, excellent customer service skills, and the ability to obtain Public Trust clearance. This position offers a competitive salary ranging from $54,000 to $80,000, along with an annual bonus and long-term incentives.