Remote Technical Support Engineer - SQL and Prod Support

Relativity; Town of Texas (WI); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems. You will handle ticketing in Salesforce, interact with customers by phone and email, and grow product and SQL expertise while delivering high-quality support.

The role offers a 4x10-hour shift schedule (Sat, Sun, Tue, Wed, CST) with a compensation differential, and requires US citizenship for government product support with a Public Trust clearance.

Qualifications

• Customer support experience
• Ability to handle customer questions and issues daily
• SQL and Windows platform familiarity
• Travel up to 10% of time

Responsibilities

• Use SQL applications and tools to run basic SQL queries
• Respond to customer questions, problems, and work requests on a daily basis
• Develop an expertise in Relativity products and share knowledge with customers
• Partner with senior team members to troubleshoot and resolve customer incidents
• Capably perform Technical Support Specialist responsibilities

Skills

Customer support

Customer focus

Phone & email support

Troubleshooting

SQL

Windows

Travel

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems. You will handle ticketing in Salesforce, interact with customers by phone and email, and grow product and SQL expertise while delivering high-quality support.

The role offers a 4x10-hour shift schedule (Sat, Sun, Tue, Wed, CST) with a compensation differential, and requires US citizenship for government product support with a Public Trust clearance.