Remote Technical Support Specialist (SQL & Windows)

Relativity; Pennsylvania; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a mix of technical and non-technical customers. You will interact frequently by phone and email and maintain records in Salesforce while meeting service levels.

The role supports multiple areas (not product-specific) with a 4x10-hour shift pattern (Sat, Sun, Tue, Wed, CST) and requires US citizenship with the possibility of obtaining a Public Trust

Qualifications

• Customer support experience
• Ability to diagnose and troubleshoot complex issues
• Experience using phone and email to support customers
• SQL and Windows platform experience

Responsibilities

• Provide technical support to a mix of technical and non-technical customers
• Diagnose, troubleshoot, repair, and debug complex software/networked systems
• Create and manage tickets; escalate to other teams as needed
• Maintain accurate records in Salesforce and meet SLAs

Skills

Customer support

SQL

Windows

Troubleshooting

Phone & email support

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a mix of technical and non-technical customers. You will interact frequently by phone and email and maintain records in Salesforce while meeting service levels.

The role supports multiple areas (not product-specific) with a 4x10-hour shift pattern (Sat, Sun, Tue, Wed, CST) and requires US citizenship with the possibility of obtaining a Public Trust