Remote Technical Support Engineer – SQL & Networking

Relativity; Kansas; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Remote/Hybrid work

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked systems for a mix of technical and non-technical customers. You will handle tickets via Salesforce, respond to inquiries by phone and email, and develop deep product knowledge.

The role features a 4x10-hour shift (Saturday, Sunday, Tuesday, Wednesday, 9:00 AM–8:00 PM CST) with a meal break, a compensation differential, and requires ability to obtain Public Trust clearance

Qualifications

• Customer service experience required.
• Experience supporting customers via phone and email.
• Proficiency with SQL and Windows platforms.

Responsibilities

• Respond to customer questions, problems, and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Troubleshoot and resolve customer incidents with senior team members as needed.
• Follow procedures for creating, updating, escalating, and resolving tickets with accurate documentation.
• Monitor open tickets, contact customers, and log time daily.

Skills

Customer support

Customer focus

Phone & email support

Issue troubleshooting

SQL

Windows

Travel 10%

Tools

SQL

Windows

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked systems for a mix of technical and non-technical customers. You will handle tickets via Salesforce, respond to inquiries by phone and email, and develop deep product knowledge.

The role features a 4x10-hour shift (Saturday, Sunday, Tuesday, Wednesday, 9:00 AM–8:00 PM CST) with a meal break, a compensation differential, and requires ability to obtain Public Trust clearance