Remote Technical Support Specialist - SQL & Networks

Relativity; Maine; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist in the United States (Remote/Hybrid). You will diagnose, troubleshoot, repair and debug software and networked systems while handling tickets in Salesforce and communicating with customers via phone and email.

The role requires SQL and Windows experience, a willingness to work a 4x10-hour shift, and the ability to obtain a Public Trust clearance for RelativityOne Government products.

Qualifications

• Experience providing customer support via phone and email.
• Ability to troubleshoot and resolve complex issues.
• Proficiency with SQL and Windows platforms.

Responsibilities

• Use SQL tools to run basic SQL queries.
• Respond to customer questions and requests daily.
• Develop product and service expertise to assist customers.
• Escalate and troubleshoot with senior team members as needed.
• Accurately document tickets and update Salesforce.

Skills

Customer support

Customer focus

Phone & email support

Troubleshooting

SQL

Windows

Travel 10%

Tools

SQL applications

Job description

Relativity is seeking a Technical Support Specialist in the United States (Remote/Hybrid). You will diagnose, troubleshoot, repair and debug software and networked systems while handling tickets in Salesforce and communicating with customers via phone and email.

The role requires SQL and Windows experience, a willingness to work a 4x10-hour shift, and the ability to obtain a Public Trust clearance for RelativityOne Government products.